Support Details

Welcome to Weeb Market

1. Hello, we’re Weeb Market, and welcome! We’re happy to have you here and we hope you enjoy your stay. When we say ‘we’, ‘us’ or ‘Weeb’ it’s because that’s who we are and we own and run the Weeb Market site.

2. Weeb’s ecosystem of digital marketplaces helps people around the world get creative and earn online. When you create an account and accept these terms you become a member of our community. You will have a Weeb Market account that will allow you to buy and sell items like the ones found on the Weeb Market site and make other related transactions.

3. The Weeb Market sites are platforms that allow members to buy and sell licenses to use digital items like website themes, mobile code, motion graphics project files, software code, vectors, images, and much, much more. On Weeb Market, buyers and authors (sellers) transact with each other directly and we provide the platform to allow the transactions to happen. If you have a Weeb Market account, any transactions are logged on your member’s statement, which records the payments made by you to authors via Weeb Market (as a buyer) and by buyers via Weeb Market to you (as an author).

4. The items on Weeb Market are owned by the authors, not by us. The items on Weeb Market are uploaded at the direction of the author. We provide the platform services; we do not take ownership of the items.

5. During your time with us you agree to follow the ground rules outlined in these terms so please read and understand them. If you don’t accept the terms then we’ll be sad, but you will need to leave because your presence on and use of the Weeb Market site is conditional on your acceptance to be bound by these terms and the Privacy Policy whether you become a member or not.

Weeb Website

6. Preview Files: If you stream or download a preview file from our Weeb Market site, you agree that you will not remove any watermarking or other protective measures from the preview file. You agree that you will use the preview file solely for the purposes of evaluating a purchase from Weeb Market site and not for any other purpose.

How browsing and membership works

7. Browsing: You need to be 16 years or over to browse the Envato Market sites. We don’t knowingly collect any information from anyone aged 16 or under. When browsing the sites you agree to follow our guidelines or instructions and keep in mind that these terms apply to any use of our Weeb Market site whether or not you’re a member.

Membership

8. Age: You need to be 18 years or over to become a member or to buy items. If you’re under 18 you will need to get a parent or guardian to buy items or use the account of a parent or legal guardian who is at least 18 years of age, with their permission, and this adult will be responsible for all your activities.

9. Weeb Account: Membership is free. Your membership will allow you to ‘buy’ (license) items from authors, participate in our online forums, and generally contribute to our ecosystem of Weeb Market site that help people get creative. Membership also gives you the opportunity to become an author (see section 30 – Becoming an Author) or earn referral income (see section 11 – Referrals).

10. Your responsibility: You promise that the information you give us is true, accurate, and complete, and, if you sign up for a Weeb Market account, you will keep your account information up-to-date (including a current email address). Your membership is not transferable, which means you cannot sell your account. You are responsible for any use of the Weeb Market site including any activity that occurs in conjunction with your username and password, if you have a Weeb Market account, so keep your password secure and don’t let any other person use your username or password. If you realize there’s any unauthorized use of your password or any breach of security you need to let us know immediately. You must not use a virtual private network or VPN or any other means to avoid compliance with these terms and conditions, or for any fraudulent or illegal reasons.

It is important that you understand your responsibilities as a member of our community so please take the time to review this section and the Weeb Market Terms carefully.

11. Referrals: As a part of our Affiliate Program, if you refer a new member to any of our Weeb Market site you may be eligible to receive affiliate income. You can find out more about the Affiliate Program and the terms applying to referrals here.

How buying items works

This section will help you understand what you are buying when you purchase an item and how that transaction takes place on Weeb Market.
12. What you're buying:

License: When you buy an item, you acquire the right to use that item; you're not actually acquiring the item itself. What you get includes a license directly from the author to use that item. Items are subject to specific terms of use, and these terms are the ‘license’ that we set on Weeb Market. This license also applies to you if you download an item that someone else has bought for you (because anyone downloading an item needs to be a Weeb Market member). Different license types are available for you to choose from when you have selected an item. You’ll need to think about the way you want to use the item so that you can pick the right license to allow that use. It’s your responsibility to choose the correct license.
Item support: Authors can choose whether or not to support certain items. If an author chooses to support an item, this will be identified on the item page.  All supported items include a support period. You can buy support extensions on these items. Your right to access Item Support requires a Weeb Market account.
To learn more about item support, like what items are covered, what authors provide, the support period, and support extension options, see the item support policy.
Buyer Services: In addition to the use of the platform, when you ‘buy’ an item you also receive buyer services from Weeb like 24/7 buyer support, fraud protection, item quality control, and other related buyer services.
You can read more about the awesome buyer services buyers get from us over at Why Buy From Us information page.
13. The total price for an item on Weeb Market is made up of:

Item price: The item price is made up of a license fee (for the license you choose for the item), and if relevant the item support fee (for supported items).

Buyer fee: This is the fee for the buyer services you get from Weeb.

Taxes: Some transactions on Weeb Market may be subject to tax that may be added to the price. See section 22 for details about taxes on Weeb Market.

The list price is made up of the item price and buyer fee and is the price you see on an item page.
Transacting as a buyer:

14. If you have a Weeb Market account, you can make payments by using the ‘Buy Now’ function or by using any existing Weeb Credits in your Weeb Market account.

15. Weeb Credits: Existing Weeb Credits can only be used to pay for Weeb Market transactions. We do not refund any monies originally placed into your Weeb Market account to buy Weeb Credits (but you may have rights under an applicable consumer law, which we don’t exclude).

16. If you choose to buy using any existing Weeb Credits, the total price will be deducted from your Weeb Credits. If you haven’t used your Weeb Credits within 12 months they may expire from the date of purchase. See section 23 for details about the expiry of Weeb Credits.

17. When using Buy Now you will be redirected to a payment method provider.

18. Currency conversion costs: You are responsible for all costs of currency conversion relating to a transaction on Weeb Market. Your financial institution does the currency conversion and may charge you additional fees (we don’t control either the conversion rates or your financial institution’s fees).

This means that you may incur additional costs when purchasing from Weeb Market, which we have no control over.
19. Terms of buying: When you buy a Weeb Market item you’re doing so on the following terms:

you warrant to us and the author that you have carefully considered the suitability of your chosen license and that you have chosen appropriately;
you cannot cancel a completed purchase of an item;
we and the authors do not promise that any particular item will continue to be available on Weeb Market so you should download and save the item as soon as you buy it;
once you buy or download an item and the item has been paid for, you acquire a non-exclusive license to use the item under the terms set out in the license (non-exclusive means others might also license the same item);
the author retains ownership of the item;
your relevant details may be provided to the author of the item in order to facilitate the transaction, for example for invoicing and item support services; and
we have the right to enforce against you the terms of the license that you have acquired from an author.
It is important that you understand the terms on which you are making a purchase.
20. Warranties we make:

We warrant that the Weeb Market site will be suitable for the purposes described on the site and that we will provide our platform services with reasonable skill and care.
We otherwise do not make any express or implied warranties about the Weeb Market site.
21. Warranties authors make: The author of an item you buy warrants to you that:

the item is of acceptable quality and fits for the purpose for which it is 'sold';
the item matches the description given by the author on the item preview page, as well as any item preview;
they will honor any express warranties given to you that are not contained in these terms;
they have the rights necessary to license that item on the terms of the applicable license;
your use of that item in accordance with the terms of the applicable license does not infringe the intellectual property rights of someone else;
the item and its description are not false, inaccurate, misleading, fraudulent, unlawful, or defamatory;
the item and its description do not violate any applicable law or regulation (including those governing export control, consumer protection, unfair competition, criminal law, pornography, anti-discrimination, trade practices, or fair trading);
the item does not contain viruses or other computer codes, files, or programs that are designed to limit or destroy the functionality of other computer software or hardware;
if the item is marked as 'supported', they will provide you with the services as outlined in the item support policy;
they will process your data in accordance with applicable privacy law and data protection regulations.
This is what authors are promising you when you buy an item.
22. Taxes:

Sales Tax. Prices and fees made for supplies made to you (whether by Weeb or authors) in connection with these terms exclude consumption and sales taxes (Sales Tax). If a supply is made to you under or in connection with these terms on which Sales Tax is imposed, the fee you must pay for that supply is increased by the Sales Tax amount.
Other taxes. You are responsible for paying all such taxes and imposts associated with your use of Weeb Market wherever levied. Your responsibility includes withholding tax if it applies unless we have already processed that withholding tax. If withholding is required by applicable law, you will remit the legally required amount to the applicable taxing authority; you must pay to Weeb (or authors) the gross amount on the invoice(s) such that the amount received by Weeb (or authors) after the withholding tax is applied is the full amount Weeb (or authors) would have received if no withholding or deduction had been made (and it is your responsibility to arrange the remittance of the gross invoice amount in accordance with Weeb’s standard processes).

23. Weeb Credits expire: Weeb Credits expire if not used within 12 months from the date of purchase, and will be forfeited on the 12 month anniversary of the purchase date. We generally try to tell you beforehand when Weeb Credits are going to expire and be forfeited, but this is not always possible and don’t promise to warn you. Check your member’s statement regularly for details of expiry dates. If you have different rights under applicable consumer law, we don’t exclude them.

If you haven’t used your Weeb Credits within 12 months they may expire.
24. Items with an incorrect price or incorrect information: Despite our reasonable efforts, items may occasionally be listed at an incorrect price or with incorrect information. If this happens, we may cancel or reverse a transaction, even after it is completed and a payment has been processed. If we do this, we’ll promptly arrange for any payment to be credited or refunded and you must not use the item unless you re-purchase it at the correct price.

Refunds

25. Given the nature of digital content, a refund or credit on a purchase is not granted unless one of the warranties given by the author in section 21 has been breached, or a refund is required under the Weeb Market Refund Rules or Australian consumer law or other relevant consumer protection laws. If you would like to request a refund see this Help Centre article.

26. We will assess refund or credit requests (if you have a Weeb Market account) on their merits, considering the digital nature of Weeb Market items and the type of item preview that was available before purchase. There is generally no obligation to provide a refund or credit in situations like the following:

you have changed your mind about an item;
you bought an item by mistake;
you do not have sufficient expertise to use the item;
you ask for goodwill; or
you can no longer access the item because it has been removed (we advise you to download items as soon as you buy them to avoid this situation).
27. If the author or we decide to issue a refund or credit (if you have a Weeb Market account), this will generally be done using the same manner used to make the purchase. So if the item was purchased using Weeb Credits, you will be given credit in Weeb Credits; if the item was purchased using a particular payment method you will be refunded using the same payment method in reverse. Any payment made to you (not Weeb Credits) will be made in US Dollars, under the rules of the payment method (see section 18 - Currency conversion costs about currency conversion back to your local currency).

It is important that you understand how refunds work on Weeb Market.
28. Disputes lodged with payment agents: If, as a buyer via your Weeb Market account, you lodge a dispute with a payment agent, this will result in a freezing of your Weeb Market account until the dispute is raised with the payment agent has been canceled. This makes it very complex to resolve any related issues and means we cannot make payments or issue refunds out of your Weeb Market account, so we encourage buyers to contact us directly first to see if we can help resolve any concerns.

29. Fine print: We are not a bank or licensed deposit taker in Jordan or elsewhere, your credits are not deposits under Jordan law about banks, and that means you don’t get the benefit of any deposit insurance or guarantee under those laws. We don’t act as a fiduciary or as a trustee for you, and we’re not a licensed financial service provider.

Becoming an author

30. If you want to get involved in our community as an author, you can sign up and find out more here. Remember that if you become an author these terms will continue to apply, along with the Author Terms you’ll sign up to as an author.

To find out more about how to become an author visit the ‘Author Help Center’ here.

Intellectual Property

31. What we own: We own all the Weeb content that we have put on Weeb Market (unless otherwise stated and excluding content owned by others). This includes the design, compilation, look and feel of the Weeb Market site, and copyright, trademarks, designs, and other intellectual property on Weeb Market. We own all the trademarks, logos, service marks, and trade names on Weeb Market (unless otherwise stated and excluding these things owned by others). You will not copy, distribute, modify or make derivative works of any of our Weeb Content or use any of our intellectual property in any way not expressly stated in these terms.

32. What we don’t own: We do not own the items on Weeb Market; our authors do. Items are uploaded at the direction of the author. So we cannot take responsibility for the quality, safety, or legality of the items. We do not warrant that the items or any member content, code, data, or materials available on or via the Weeb Market do not infringe the intellectual property rights of a third party. (Each author provides promises to you directly when you purchase their item – see section 21 - Warranties authors make.)

33. Copyright, trademark, and intellectual property claims: We respect the intellectual property rights of others and we require that authors do the same. If you believe that an item or member content infringes an intellectual property right (including copyright) please see the information in our Intellectual Property Policy.

Our Intellectual Property Policy is where you will find all the information relating to how we treat intellectual property on Weeb Market including copyright and other rights.
34. Model and property releases: Items are available for commercial use (unless stated otherwise by the Author on an item page). Authors are responsible for obtaining and keeping a model or property release if one is needed; please ask the author directly if you need a copy of a release.

Our use of your information

35. Privacy: We respect your privacy and process your personal information in accordance with our Privacy Policy

Our Privacy Policy explains how we deal with your information.
36. Confidential Information: We value your information and take reasonable precautions to protect it. While using the Weeb Market, you may also become aware of confidential information about us or another member. You promise to not disclose any confidential information made available to you through the Weeb Market to any other person.

Playing fair

37. Prohibited Conduct: We strongly recommend that you don’t make your contact details public on the Weeb Market or in any public communications via the Weeb Market site. Contact details include your email address, street address, Skype name, and phone number (but not social network handles). If you do, it must not be for any reason prohibited under the Acceptable Use Policy and you do so at your risk!

38. Content removal: We can look at or remove any of your content for any reason at our discretion. Reasons might include quality assurance if we receive a valid copyright take-down notice or General IPR Notice if we think that the content is unauthorized, misleading, incorrect, offensive, or in breach of anyone else’s rights, or if we think that your use of the Weeb Market and any content might result in liability to us or anyone else. See our Acceptable Use Policy for further details.

39. Community participation: We take great pride in our global and thriving community—it’s part of what makes the Weeb Market great. We focus on transparency and mutual respect and invite you to participate, give feedback and have your say. Before participating in Weeb Market, please read the Community Guidelines, as you agree to follow them as part of these terms.

Linking; apps made by others

40. Linking to the Weeb Market: We’d be delighted if you decide to link to Weeb Market from other sites but you have to link to a full version of a page and not link directly to an image or file hosted on Weeb Market. That includes no "in-line" linking methods resulting in images hosted on Weeb Market being displayed on other sites. You must not "frame" any Weeb Market pages by surrounding those pages with someone else’s content, materials, or branding. We reserve the right to insist that any link to the Weeb Market be discontinued and to revoke your ability to link to the Weeb Market.

41. Links from the Weeb Market: The Weeb Market site may contain links to another non-Weeb site. We have no control or responsibility for anything on those sites and do not endorse or sponsor those sites, even if they are affiliated with us.

42. Third-party developers: We welcome the contribution of our members and the broader community, who offer applications that work with Weeb Market. You will need to form your own view about these applications and their developers; we’re not able to warrant or endorse those applications and disclaim liability relating to these applications.

Legal Housekeeping

43. Eligibility, suspension, or termination: Membership is not an automatic right, it is a benefit for community members who follow our terms and policies and treat other community members well. We hope that you will be with us for a long time. But we may use reasonable discretion, to decide whether or not your use of Weeb Market complies with these terms and our policies. We can suspend or terminate your Weeb Market account at any time for any reason (acting reasonably of course), including if you:

breach these terms or any terms applicable to any of your other Weeb accounts;
breach any of our policies (or policies of any other Weeb Company);
act in a way that does not align with the values of our community; or
act in a way that could cause us or members harm.
If we do decide to permanently terminate your Weeb Market account you must not apply for a new account as unfortunately, you will no longer be welcome in our community. This decision may also apply to all of the Weeb accounts you use on other Weeb site.

44. Weeb Companies: If an indemnity, limitation, or disclaimer of liability, warranty, or release (a 'benefit') is given in our favor in these terms, the Author Terms or Affiliate Terms, we hold that benefit on trust for the other Weeb Companies. We may enforce that benefit as trustee for and on behalf of the other Weeb Companies as beneficiaries under that trust.

45. We may use the services of another Weeb Company to conduct payment or other activities with you, like collecting payments and paying author earnings. If you make a Buy Now payment, we receive your payment as a limited agent for the author, and your obligation to pay the author is met when we receive the payment successfully.

Liability and indemnity - between us and you

46. We provide the Weeb Market site and the platform services, not the items on the Weeb Market site.

47. You indemnify us against all losses, costs (including legal costs on a full indemnity basis), expenses, demands, or liability that we incur arising out of, or in connection with, a third-party claim against us relating to your use of Weeb Market and any content you post to Weeb Market (including, if you are an author, your items).

48. If you are a buyer, you agree that we are not responsible for, and you release us from liability arising out of or in connection with:

the items on Weeb Market;
information provided by authors about their items (including on any item page); and
your use of items from Weeb Market.
49. Our liability to you in connection with Weeb Market or these terms, in contract, tort (including negligence), or otherwise, is limited as follows:

we exclude liability for any of these things incurred by you: loss of revenue, loss of profit, loss of goodwill, loss of customers, loss of capital, damage to reputation, loss in connection with any other contract, loss of data, or indirect, consequential or special loss, damage or expense; and;
our total liability to you is limited to the greater of USD100 and the total buyer fees paid by you in the 12 months before liability accrued.
These sections mean that you protect us from costs and claims that happen because of your actions on the site, and that our liability to you is limited.
We may, at our expense, assume the exclusive defense and control of any matter you indemnify us against, and if so you agree to cooperate with us.

Liability and indemnity - between authors and buyers

50. Each author grants to each buyer of the author’s items a limited indemnity on the following terms:

if another person makes a claim against a buyer that the buyer's use of the item in accordance with the terms of the applicable license infringes the intellectual property or other rights of that third party; and
if that buyer promptly notifies the author of the claim and gives the author the option to control the defense of the claim (at the author's cost), then the author will indemnify the buyer against damages finally awarded by a court against the buyer or any settlement damages agreed to by the author regarding that claim.
51. The liability of each author to their buyers is otherwise limited, for each item purchased, to the author's earnings from the payment for that item, except to the extent that the author's liability arises from wilful misrepresentations made about the item.

This means that the author's liability to buyers is limited.

52. Availability: We strive to have Weeb Market available to you 24 hours a day, seven days a week but you know how the internet works: occasionally you might not be able to access Weeb Market, and this might happen for any reason, at any time, with or without notice, or at our absolute discretion. We might also change aspects of how Weeb Market works. The Weeb Company will not be liable to you for any loss you suffer as a result of these things.

53. Third Party: If you're agreeing to these terms on behalf of someone else (like your employer), then you're promising to us that you have the full legal authority to bind that third party.

54. Consumer laws: In some places, there may be non-excludable warranties, guarantees or other rights ('non-excludable consumer guarantees). We do not exclude, restrict or modify non-excludable consumer guarantees in these terms. Except for non-excludable consumer guarantees, we and authors are bound only by the express warranties made in these terms. Our and each author's liability for breach of a non-excludable consumer guarantee is limited, at our or the author's option, to replacing or paying the cost of replacing the relevant item or service, (unless the non-excludable consumer guarantee says otherwise).

55. Blocking a member, disabling an account, or refusing to process a payment. We may block you, terminate any of your Weeb accounts, or refuse to process a payment, including withholding your account balance indefinitely, if we reasonably believe there is a risk associated with you, your Weeb account, or that payment, including if it breaches a law or regulation. Examples of where we might do this include transactions where we suspect the payment is from or to a person or country sanctioned by an authority (like the United Nations, the United States government, or the Australian government); or where we reasonably believe there is a legal or regulatory risk or a risk of loss being suffered by us or our members. You warrant that you are not located in a sanctioned country and are not on a sanctioned person list. You also warrant that you will not purchase items on Weeb Market using funds sourced from a sanctioned country. We may also block members from a country if we can’t make payments to or from that country. You should check what payment methods are available in your country for making payments as a buyer or for withdrawing earnings as an author. We may take any of the actions stated in this section without notice and against all of the Weeb accounts you use on other Weeb sites If required by law, we may forfeit existing deposits or earnings.

As our sites are global, there are different laws that may apply and these may restrict our relationship with you. See this Help Center article for some details.
56. US-specific controls. Weeb Market is not available to anyone located in any U.S. sanctioned countries or to anyone on the U.S Treasury Department's list of Specially Designated Nationals List (SDN List). You must not export or re-export Weeb Market items to a U.S. sanctioned country or to anyone on the SDN list.

57. Relationship between the parties: Nothing in these terms is to be construed as constituting a partnership, joint venture, employment, or agency relationship between you and us, or between you and any other member. Neither you nor us can bind each other in any way. We are, however, an agent of the authors only for the limited purposes of collecting Buy Now payments (see section 45), the authors' providing warranties to buyers in section 21 - Warranties authors make, to limit authors' liability to buyers in section 51, and the disclaimer of authors' liability to buyers in section 54 - Consumer laws.

58. Notices: Any notice you send us must be submitted via a help request. Any notice we send to you will be emailed to your Weeb Market account email address.

59. Changes to Weeb Market Terms: We may change these terms at any time and, if we make changes, we will take reasonable steps to let our community know about the changes. You can also keep track of whether changes have been made to our terms by referring to the version and effective date at the footer of the terms. You can close your Market Account and terminate your agreement with us at any time if you do not agree to the changes. However, if you continue to use Weeb Market site after the changes are made, then you will be agreeing to the changes.

60. Interpretation: Words like 'include' and 'including' are not words of limitation and where anything is within our discretion we mean our sole discretion.

61. Applicable Laws: We control and operate Weeb Market from our offices in Jordan. The laws of Jordan govern these terms, and you submit to the jurisdiction of the courts there for the resolution of any dispute between us.

Definitions

Author:
a member who makes items available for sale on Weeb Market.

Buy:
includes downloading an item that is made available for free on Weeb Market or that is purchased for you by another member.

Buy Now:
a way of purchasing an item using a payment provider (and not using existing Weeb Credits)

Buyer:
a person who ‘buys’ items on Weeb Market.

Buyer fee:
the fee for the services buyers get from Weeb like 24/7 support, fraud protection, item quality control, and other related buyers’ services.

Weeb:
Weeb Market website.

Weeb Companies:
Weeb and any company that controls is controlled by or is under common control with Weeb.

Weeb content:
is all the content that we have put on Weeb Market and includes the design, compilation, and look and feel of the Weeb Market, and copyright, trademarks, designs, and other intellectual property on the Weeb Market (unless otherwise stated and excluding content owned by others like author content).

Weeb Market:
When we refer to the ‘ Weeb Market’ we’re talking about the Weeb digital marketplaces.


Weeb Market account:
what you receive when you become a Member which gives you access to any of the  Weeb Market site.

EU Member State:
the countries listed here: https://europa.eu/about-eu/countries/index_en.htm

Handling fee:
the fee buyers may pay when using a payment method (other than existing Weeb credits).

Item price:
the price buyers pay for the license to use an item, as detailed in section 12(a).

Item support:
the support an author agrees to provide Weeb Market account holders for an item marked as ‘supported’ as detailed on the item support page.

Items:
digital goods found on Weeb Market like WordPress themes, PHP Scripts, Mobile project files, photography, and much, much more.

List price:
the price you see on an item page on Weeb Market, which is made up of the item price and buyer fee.

Member:
a person who signs up by creating an account and accepting these terms.

Member’s statement:
the record of payments by you to Weeb (as a buyer) and by Weeb to you (as an author).

Payment method:
any payment agent or method we make available on the Weeb Market.

Total price:
the price the buyer will pay in total, which consists of the item price, Weeb's buyer fee and handling fee (if applicable), and any taxes that may be added, as detailed in section 13.

Your content:
everything that you post on the Weeb Market, or send via the Weeb Market to other members and to us including items, files, communications, and materials.

Version 1.0 - Effective date: 25 February 2022.