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Help Center

What Is Item Support?

Welcome! You're on your way to getting awesome support!

Item support is a service provided by many authors on Weeb Market. Having support for your purchased item means that the author will be available to you, the buyer, to iron out any potential issues you have in using the item.

The Item Support Period?

A supported item includes item support for 6 months from the purchase date. During those 6 months, the author is expected to be available to provide the item support services we've set out on this page.

If you're about to purchase the item, you'll have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase.

What is Not Included in Item Support?

Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customization services.

- Installation of the item
- Hosting, server environment, or software
- Help from authors of included third-party assets

Can I Get A Refund?

Yes, you must contact us to request a refund, but first, you must know this before requesting a refund:

- Read the item's installation guide and documentation

- Check the item's comments page, as you may find a solution to your issue there

- Contact the author via the Support tab on the item page (if the item is supported)

- Ensure the item is being used for its intended function and purpose (check the item description), Eg. is the item meant to be compatible with your WordPress software version?

- Search our Help Center for the issue you are experiencing

- Review our Weeb Market Refund Rules to check if you are eligible for a refund

How Can I Earn From Referral?

You can earn more money from your referral, you can find your referral link after you login into your account, use it to get referrals, and earn more money.

You will %5 per referral.

How Can I Get My Payment?

You must first reach the minimum payment ($50 on PayPal) and request withdrawal of your money.

Earning On Weeb Market:

1- How Pricing at Weeb Market Works?

For all items on Weeb Market, pricing is determined at the sole discretion of you, the author of the item.

An item's sale price is made up of four parts:

- List price: The price shown to customers on the item page (item price plus buyer fee).

- Buyer fee: The portion of the list price that represents Weeb Market's fee to the customer (this is a fixed fee in categories with author-driven pricing).

- Item price: The price paid to the author for the item license.

- Author fee: A portion (%) of the item price that represents Weeb Market's fee to the author.

2- Weeb Market Fee Structure?

Weeb Market charges an Author Fee that varies depending on your all-time sales: 7% - 20%.

The amount you earn for every sale is calculated by taking the Item Price and deducting our Author Fee.

When a customer makes a purchase, they are charged your Item Price and an Weeb Market Buyer Fee. We call the total amount the List Price. We take the Item Price of all your previous sales to determine our Author Fee.

Check the table below for more Author Fee information:

Total Value of your item SalesWeeb Author FeeLevel Name
$0%20Level 1
$5000%17Level 2
$10000%15Level 3
$20000%13Level 4
$50000%10Level 5
$70000%7Elite Author

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